FREQUENTLY ASKED QUESTIONS

CAN YOU SHIP TO ANY ADDRESS?

Presently, we only ship to destinations within Canada (*however, we cannot ship to a Post Box address)

HOW MUCH WILL I PAY FOR SHIPPING?

Shipping is calculated based upon the size and weight of the artwork.  Your shipping address and postal code will be used to finalize the final shipping cost.

 

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept MasterCard, Visa, American Express, Apple Pay, Google Pay and PayPal.

 

IS IT SAFE TO USE MY CREDIT CARD ON PacificArtsMarket.ca?

Our site employs state-of-the-art, industry-standard security and encryption procedures, so you can rest assured… your personal data and credit card information is encrypted and secure and protected against unauthorized access at all times.

WILL I HAVE TO BE HOME WHEN MY ORDER ARRIVES?

In most cases, your order will be delivered by Canada Post. If there is no one available to accept delivery when the courier arrives, they will leave it at your door (with expensive artwork a signature will be required for security purposes). In cases where the courier deems it to be unsafe to leave the package, they will leave a notice with further instructions on how to retrieve your package (Canada Post will store your package at their nearest outlet for up to 7 days).

DO YOU SHIP WORLDWIDE?

Presently, we offer to ship within Canada only. For other destinations, please contact us.

Pacific Arts Market: Phone: 604-216-9063 Email: artsmarketvancouver@gmail.com

 

WHAT IS PACIFIC ARTS MARKET?

Pacific Arts Market is a local art gallery in Vancouver, BC CANADA.  Our website, PacificArtsMarket.ca is redefining the experience of buying art. We believe shopping for high-quality artwork should be easy, affordable, and hassle-free. We stand behind our product and artists… if you are not 100% happy with your order when it arrives, you have 7 days to return it, no questions asked (read our ‘Terms of Service’ for further information).

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

In most cases, your order will be delivered by Canada Post. You can expect it to arrive within 10 to 14 business days from the date of purchase. You also have the option to expedite your shipping when you are in the final stage of buying your item in online

 

CAN I TRACK THE PROGRESS OF MY ORDER SHIPMENT?

Of course! Simply locate the email notification you’ll receive when the artwork is shipped (containing the subject line: “Your order item has been shipped.”). This email will contain a tracking number, along with a link to the courier’s website.  Simply click on the link, then input the tracking number as indicated, to access your order tracking information.

Our sales staff will also be closely monitoring your order and will notify you with any important information regarding delivery.

 

If you have any questions regarding your purchase, by all means, please contact us at artsmarketvancouver@gmail.com

 

WHAT IS YOUR RETURN POLICY?

Pacific Arts Market is committed to ensuring 100% satisfaction. That’s why we offer a 7-Day Money-Back Guarantee. If within 7 days of delivery, you are not happy with your artwork, you may return it for a full refund (simply contact us to receive the return to gallery information; all products must be returned in their original condition and packaging). Conditions Apply.

Our 7-Day money-back guarantee applies only to products returned in their original condition and packaging and is NOT applicable to Final-Sale Items (please read ‘Terms of Service’ for more details).

HOW DO I RETURN THE ARTWORK?

Our products are eligible for return for a period of 7 days from time of delivery ( ‘Final-Sale’ items are not returnable; we cannot accept returns after the 7-day cut-off).

 

Step 1 – Call us at 604-216-9063 to notify us that you wish to return the product (we’re open 11 am – 5 pm PST, Wednesday to Sunday).

 

Step 2 – If eligible for a return, Pacific Arts Market will email you written confirmation.  You are responsible for the cost of shipping the returning artwork including shipping insurance for damages.

 

Step 3 – Please repackage the artwork in its original packaging, and securely affix the Return Label to the outside of the box.

 

Step 4 – Ship your return package using a reputable shipping company (include tracking number; Pacific Arts Market will not be responsible for lost or undelivered returns).

 

Step 5 – Email the shipping details, including a tracking number, to artsmarketvancouver@gmail.com

Pacific Arts Market will process your return, and the amount of purchase will be refunded to your original source of payment (in the same currency and exchange rate as your original order) upon receipt of the returned merchandise.

 

WHAT DO I DO IF MY ARTWORK ARRIVES DAMAGED?

 

Step 1 – Take photos of the both the damaged artwork AND the packaging, and email the photos to artsmarketvancouver@gmail.com

Step 2 – Upon receiving proof of damage, Pacific Arts Market will email you a pre-printed

Return Label;  please see the instructions above on ‘returning the artwork’.

Step 3 – Once we have received the damaged product, we will promptly ship you an identical product if available.

© 2020 by Pacific Arts Market 

WE ❤️ ART